At Care Home Support and Training we offer a range of tailor made services.  We initially undertake a telephone consultation to establish your requirements and then provide you with a range of written options and prices for you to consider.  There is no obligation and the options and quotations that we provide are valid for 14 days. 

Our Mock Inspections review the five Key Lines of Enquiry (KLOE) asking is the service Safe, Caring, Responsive, Effective and Well-led.  This is an in-depth review of your service.  Our Mock Inspections can be conducted over up to three days depending on your needs.  A full report is produced with suggestions for improvement.

Our auditing service provides you with an independent, detailed review of particular areas such as medication, care planning, infection control and health and safety.

We offer mentorship and support specifically for Care Home Owners/Providers and Registered Managers.

We recognise that these are pivotal roles within the social care sector and people who hold these positions need support specfic to their requirements.

Ideally we like to offer these sessions face to face, however we also recognise that this is not always possible and offer telephone conferencing and webinar services too.

We also offer these services at a time that is convenient to you.  This can be evenings and weekends if required.

Sometimes your service may be without a Manager for a period of time, or the Manager may be struggling to keep on top of the various aspects of managing a Home.

We are able to offer experienced Managers, for long or short term contracts, who will be able to totally manage your service or to share the workload with your current Manager.

We know, as do CQC, that strong leadership has a vast impact on the quality of service and outcomes for people who live at the service.  Guiding managers back on track and to address cultural concerns is something that we have done successfully many times.

We know that each service will have different needs, so let us know your requirements and we will let you know how we can help.

Training courses for Care Home Owners and Registered Managers

Understanding the Fundamental Standards, the Five Key Questions and the Key Lines of Enquiry 

This course is delivered over 1, 2 or 3 days for a basic, intermediate and advanced course. 

Completion of our pre-course questionnaire helps to identify your level of understanding and this is then built upon so that you can translate your learning into making positive outcome changes and feeling confident in what is required of you by the regulations.   

Developing a "positive" workplace culture  

Assessing risk and monitoring safety

Staff Management.  Exploring what sufficient numbers of suitable staff means to a service

Protecting people through effective prevention and control of infection

Learning lessons when things go wrong

Consent to care.  Mental Capacity Act and Deprivation of Liberty Safeguards

 Listening to people. Complaints management

These courses are delivered over 1 day. 

Training courses for Managers and the Care Home Team

Emergency First Aid  

Care Planning and Documentation

Moving People Safely

Mental Capacity Act and Deprivation of Liberty Safeguards

Safe Medicines Management

 These courses are delivered over 1 day. 

Equality and Diversity  

Compassion, Kindness, Dignity and Respect

Team Working for Effective Care and Support

Keeping People Safe (Safeguarding)

Infection Prevention and Control

Health and Safety 

Fire Safety

Supervisions and Appraisals

Nutrition and Hydration

 These courses are delivered over 3 hours.

Other Services

Investigations - for complaint, disciplinary and other reasons

Budget Management / Occupancy / Profitability

Staff Management Support

Portable Appliance Testing (PAT Testing)

Policies and Procedures / Care Home Documentation

Next Steps...

If you feel that you could benefit from any of the above services, contact us to discuss your requirements.

Email us, give us a ring or click the link.